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The Corporation of Municipality of Centre Hastings invites qualified consultants to submit a proposal to:

  1. Perform a Municipal Core Service and Organizational Review (MCSO Review); and
  2. Develop a comprehensive Municipal Strategic Plan.

The successful Respondent must have extensive experience in MCSO Reviews and the development and creation of Municipal Strategic Plans. The successful Respondent will have the ability to creatively conduct all required public, staff and Council consultation and research and will coordinate and facilitate the Strategic Plan process.

Consultation services are required for the provision of professional and impartial insight to assess alternative service delivery methods, possible changes to the level of service, organizational structure and determine opportunities to be more efficient and effective in the sustainable delivery of municipal services.

The MCSO Review is intended to assist staff and Council in assessing the “businesses” a lower-tier municipal government is required to be in while balancing public expectations, ensuring fiscal responsibility, transparency and responsiveness to community needs. This would include evaluating opportunities to streamline operations in all departments, identify efficiencies in all departments, review gaps in guiding documents and policies, improve communications and developing new processes to improve service delivery and the customer experience. Completing the MCSO Review ensures that residents are being served by an efficient, cohesive, accessible and comprehensive service delivery model. This is not intended to be an exercise to reduce jobs or operations, but rather an exercise that allows the municipality to create benchmarks, develop efficiencies, ensure competitiveness compare to other municipalities and improve the services that the municipality provides.

Two (2) complete submission documents are to be submitted.

Sealed proposals clearly marked “RFP – Municipal Core Service and Organizational Review and Municipal Strategic Plan”, will be received until 12:00 p.m. local time on Friday July 10th, 2020 by:

Municipality of Centre Hastings

7 Furnace Street
Box 900
Madoc, Ontario
K0K 2K0

Attention: Typhany Choinard, CAO

On or before: Friday July 10th, 2020 12:00 p.m. local time

Full details of the proposal and submission documents can be downloaded below:


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